With the profound changes that artificial intelligence is bringing into our lives and the world of work, there is growing reflection on what skills will set us apart from robots and algorithms. Two soft skills define us as human beings evolving in social contexts. Let\u2019s explore them.<\/p>\n\n\n\n
The ongoing technological evolution has triggered assessments of future jobs\u2014identifying which roles will disappear and which will emerge in increasingly automated environments. It is in this context that management studies turn to neuroscience<\/strong>, driven by the need to understand the distinctive element of being human<\/strong>, something that can never be standardized or replicated by machines.<\/p>\n\n\n\n The well-known psychologist and emotional intelligence (EQ) researcher Daniel Goleman<\/a><\/strong>, particularly in organizational contexts, argues that this soft skill\u2014highlighted by the World Economic Forum<\/strong> as one of the most crucial of our era\u2014is worth about twice as much as IQ<\/strong> in typical jobs. Goleman defines emotional intelligence by five core traits<\/strong>:<\/p>\n\n\n\n As for SOCIAL SKILL<\/strong>, it encompasses the following transversal abilities:<\/p>\n\n\n\n These aspects of social skills reflect Goleman\u2019s extended work on Social Intelligence<\/strong>, an emerging theme in contemporary discussions on success at work.<\/p>\n\n\n\n Neuroscientific studies show that the human brain is inherently \u201csocial,\u201d automatically forming intimate connections with others’ brains every time we interact. Goleman explains:<\/p>\n\n\n\n \u201cDuring these neural linkages, our brains engage in an emotional tango, a dance of feelings. Our social interactions act like modulators\u2014interpersonal thermostats that continuously reset key aspects of brain function while orchestrating our emotions.\u201d<\/p>\n<\/blockquote>\n\n\n\n The emotions generated in these exchanges have far-reaching physiological effects<\/strong>, activating hormones that regulate systems across the body\u2014from the heart to immune cells<\/strong>.<\/p>\n\n\n\n Surprisingly, our relationships shape not only our experiences, but our biology<\/strong>.<\/p>\n\n\n\n Science confirms: positive relationships enhance our health, while toxic ones act like poison<\/strong> within us.<\/p>\n<\/blockquote>\n\n\n\n While emotional intelligence<\/strong> involves individual skills for managing one\u2019s emotions, social intelligence<\/strong> expands this concept to the realm of interpersonal relationships\u2014extending from individual psychology to a relational psychology of two or more people.<\/p>\n\n\n\n To summarize, emotional and social intelligence consist of four elements<\/strong>, grouped into personal and social competencies<\/strong>:<\/p>\n\n\n\n Personal Competencies (Emotional Intelligence):<\/strong><\/p>\n\n\n\n Social Competencies (Social Intelligence):<\/strong><\/p>\n\n\n\n
\n\n\n\nEmotional and Social Intelligence<\/a><\/h2>\n\n\n\n
For leaders, 85% of outcomes are attributed to emotional intelligence, while only 15% depend on IQ.<\/strong><\/p>\n\n\n\n\n
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\n\n\n\nFrom Emotional to Social Intelligence: The Biology of Human Connection<\/a><\/h2>\n\n\n\n
Even casual encounters trigger emotional responses<\/strong> in us and others. The more emotionally connected we are with someone, the stronger the mutual influence.<\/p>\n\n\n\n\n
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\n\n\n\nConclusion<\/a><\/h2>\n\n\n\n
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